Help for controlled-beta players
Support
For the fastest and safest route, open the in-app Support Center. It creates a trackable case, previews exactly which diagnostics you choose to send, and keeps replies with the signed-in account.
How to get help
- Open Bowl With Words and go to the Support Center.
- Choose Technical Problem, Player or Content Report, Account Access or Recovery, Privacy/Legal/Security, or General Question/Feedback.
- Review the diagnostic preview, submit, and retain the displayed BWW support code.
- Return to the Support Center for status and human replies.
Player safety
Use Report on the relevant profile, friend request, challenge, or completed match so immutable context can be reviewed. Use Block to stop supported social contact immediately. Reports and appeals are decided by a human; automation cannot impose a penalty or decide an appeal.
Monitoring and expectations
The controlled-beta queue is checked at least once per 24 hours. This is not round-the-clock emergency coverage. For immediate danger, contact local emergency services. Restricted privacy, legal, security, recovery, deletion, and moderation matters receive separate human handling and may take longer than ordinary technical questions.
Email fallback
If you cannot sign in, email support@bowlwithwords.com. Do not send passwords, verification codes, authentication tokens, or unnecessary personal information. Email can open a case but does not prove account ownership or authorize recovery or deletion.
Account deletion
The authenticated account-deletion route uses the same server-owned deletion workflow as the app when controlled admission is available. A support email by itself cannot delete an account.